49% of shoppers in UK & US exploit flexible return policies: Survey

A recent survey of over 4,000 US, UK adults found 68 per cent believe retailers make it too easy to abuse return policies, with 49 per cent admitting to doing so.
Many exploit policies to avoid full prices or wardrobe expensive items.
Younger consumers and those facing financial pressure are key drivers.
Retailers face a tough balance between preventing abuse and maintaining loyalty.Read More